Van Power
Van Power is Chief Operating Officer of NAI Global's Contact (Call) Center / Site Selection Services Worldwide, and is Chief Operating Officer of NAI Robert Lynn's Corporate Services Divsion in the Dallas and Fort Worth, Texas metroplex, He specializes in representing corporate tenants in the site selection, acquisition and disposition of corporate call centers/contact centers, service centers and back-office operations centers worldwide. During his career, Power and his team have completed site selection assignments on over 7 million square feet of contact center space. Power combines comprehensive office, industrial and build-to-suit market knowledge with integrity, resourcefulness, tenacity, and 25 years of negotiation experience to represent the best interests of his corporate and business clients. He was honored as one of The Dallas Business Journal's Commercial Real Estate "HEAVY HITTERS" every year from 1991-2004. NAI Global named Van to the NAI Global Elite, a group comprised of the organization’s top performers and top producers. Power qualified as a Top Performer at the Elite level based on production in 2009. His transaction experience includes representation of tenants both large and small clients, in assignments ranging from negotiating office, industrial, office-flex and build-to-suit leases to major corporate relocations. He has unique expertise in labor analysis, demographic evaluation, site selection and negotiation of municipal, state and/or provincial incentives for the teleservices industry. Education Van Power was an honor graduate, and has a B.A. in Political Science and English,from the University of Mississippi and attended law school at Ole Miss. While attending Ole Miss., Power, while a collegiate athlete, was named to the Who's Who among Students in American Colleges and Universities. In 1983, he was selected as an Outstanding Young Man in America. Background & Experience Power previously was Co-Founder and President of Arledge/Power Real Estate Group, where for 14 years he represented corporate clients in the United States, Canada, Mexico, Costa Rica, the Caribbean, the United Kingdom and South Africa. Arledge/Power was recognized by the Dallas Business Journal as winner of its "2001 PACESETTERS AWARD," given to the #1 Fastest Growing Company in the Dallas Metroplex for 2000-2001. Arledge/Power was also honored as a recipient of the 2001 "Dallas 100" Award, recognizing the fastest growing companies in Dallas. Prior to his real estate career, Power was the International Executive Director of the National Cheerleaders Association (NCA) and accrued 14 years of executive management experience in national and international facility planning. Among his accomplishments, Power negotiated facilities for more than 400 local, national and international sporting events. As Executive Director, he was responsible for over 500 employees operating in 48 states and 12 countries including 350 locations worldwide. Professional Affiliations & Designations Mr. Power's honors and professional affiliations include selection to the prestigious Society of Office and Industrial Realtors (SIOR) and was named to its Education Committee, Dallas' Real Estate Managers Forum, NTCAR Board of Directors (2005, 2006, & 2007), Executive in the Delta Wildlife Association, Sigma Chi Alumni Association, University of Mississippi Alumni Association, the Dallas Safari Club, Safari Club International, The Dallas Ecological Society, recipient of the Golden Eagle Award from the National Rifle Association (NRA), member of the Dallas Gun Club, a Territorial Marshall for the State of Oklahoma and a Captain of Industry for the State of Mississippi. He and his wife Barby have a 21 year old son, Colt, who plays lacrosse for the "fighting Irish" of Notre Dame. They are also members of St. Michael and All Angels Episcopal Church. Significant Transactions Abatix Alorica Comdata Corp. Siemens-Rolm ADC Telecommunications ECE / Stream ADP etalk Sprint Allegiance Telecom GC Services Valor Telecommunications AmeriCredit Corp Omnipoint Communications White Rock Networks Business Interiors Capital One Financial Corp. RMH Teleservices Xerox UPS
Posts by Van Power
The Uniqueness of Site Selection for Call Centers
Apr 18th
As compared to typical office and industrial site selection, call centers demand more information about the availability and cost of labor than about the buildings. Call centers evaluate potential state, county and city incentives that are available based on the number of employees and the wage levels of its employees. The reason for this focus is the economic impact of the employee’s salaries over the term of the lease on the local community. More >
Keeping Call Center Jobs in the Same Market
Jul 26th
Recently we have seen a trend of different call center types in different parts of North America negotiating lease terms one and a half to two years out from the end of their existing lease term. More >
Call Centers Return to North America
May 25th
We are starting to see more and more call centers returning to North America from India and the Philippines. Most of these are going to secondary and or tertiary markets in the U.S., or Mexico and Latin America, where call center operators are able to tap into abundant labor pools at fairly low wages. They can typically pay wages below $9.00 per hour. However, even with these lower wages, they are able to get bilingual languages (Spanish and English), which most call centers need.
Most of these call centers are approximately 40,000 to 60,000 rentable square feet to be able to acquire and keep the call centers fully occupied. These new centers are about half the size of the previous call centers, which historically ranged from 75,000 to 120,000 square feet but had turnover that ranged as high as 50-75%.
-Van Power, SIOR
Based in Dallas, TX, Van Power is Chief Operating Officer of NAI Contact Center/Site Selection Services.
